I love this topic. It always has me thinking. Both of my parents, while being very intelligent people, often struggle mightily with the PC. My wife, who is fairly tech savvy, uses her laptop to check email and surf the web buying things.
My recent experience with updating tokubo.com has come with doing very little in terms of installing SW, and most of the features are now done on the server side. The biggest thing I think that is killing people is actually the Install Wizard. Even now as I am very used to the idea of a window with neverending “NEXT –>” buttons show up, I think that some of it is counter intuitive. The problem is most people are not network administrators and do not know how to maintain a computer. Just like most people are not mechanics and should not even be attempting to maintain their car.
With a solid network connection (enter Google and Mayor Gavin Newsome), there could be a new market forming where your PC is managed by others. Just like good IT people, they would keep you out of trouble.
The basic concept is that more applications are moving to web-type applications. While many people distrust security this way, it’s still a fact that stupid is as stupid does. If you install a questionable program onto your PC or have no idea how to use it, you may very well screw up your PC.
Anyway, welcome to a word where PCs will use your iPod as storage and the web has all your applications. Hey, it works for my wife.